Privacy Policy

Last updated: January 2025

Who we are

Baseops is a digital agency based in London, UK. When we refer to "we", "us", or "our" in this policy, we mean Baseops. Our registered address is 209 Collier Row Lane, Romford, RM5 3JA.

If you have questions about how we handle your data, contact us at [email protected].

What data we collect

We collect information you provide directly to us, such as:

  • Your name and email address when you contact us through our website
  • Any other information you choose to include in your message

We do not collect data from third-party sources or purchase mailing lists.

How we use your data

We use the information you provide to:

  • Respond to your enquiries
  • Discuss potential projects or services
  • Send relevant follow-up communication where appropriate

We will not send you marketing emails unless you have explicitly opted in, and you can unsubscribe at any time.

Cookies

We only use essential cookies required for our website to function. We do not use advertising cookies, tracking cookies, or third-party analytics tools that track individual users.

Who we share your data with

We do not sell your data to anyone.

We may share your information with service providers who help us operate our business (such as email hosting), under strict data protection agreements, or with legal authorities if required by law.

How long we keep your data

We retain your contact information for as long as necessary to fulfil the purpose for which it was collected, typically no longer than two years after our last interaction. If we begin working together, relevant project information is retained for six years for legal and accounting purposes.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.