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Working closely with the React developers meant we caught technical constraints early rather than redesigning later.",{"root":860},{"type":107,"format":108,"indent":109,"version":4,"direction":110,"children":861},[862,866],{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":863},[864],{"type":116,"text":865,"format":109,"style":108,"mode":118,"detail":109,"version":4},"Climate Action ran multiple global events on the platform during 2020 and 2021. Attendees from government, corporate, and NGO sectors joined from different time zones without technical issues becoming a barrier.",{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":867},[868],{"type":116,"text":869,"format":109,"style":108,"mode":118,"detail":109,"version":4},"The sponsors, who pay for visibility at these events, had dedicated virtual spaces that replicated what they would expect from a physical conference booth.","2020-2021",{"id":103,"alt":202,"updatedAt":203,"createdAt":203,"url":204,"thumbnailURL":205,"filename":206,"mimeType":14,"filesize":207,"width":208,"height":209,"focalX":18,"focalY":18,"sizes":872},{"thumbnail":873,"card":874,"hero":875},{"url":205,"width":21,"height":22,"mimeType":14,"filesize":212,"filename":213},{"url":215,"width":27,"height":28,"mimeType":14,"filesize":216,"filename":217},{"url":219,"width":220,"height":221,"mimeType":14,"filesize":222,"filename":223},[877,879],{"id":878,"title":87},"6a6a219df6e7fb50120069f6",{"id":880,"title":95},"6a6a219df6e7fb50120069f7","2026-07-30T14:08:20.839Z","2026-07-29T15:51:57.785Z",{"id":582,"title":884,"slug":885,"client":886,"summary":887,"cardTag":888,"outcomeLine":889,"outcomeEmphasis":890,"problem":891,"solution":902,"result":917,"year":6,"featuredImage":928,"services":948,"metaTitle":6,"metaDescription":6,"ogImage":6,"updatedAt":953,"createdAt":954},"Modernising London's insurance brokerage infrastructure","modernising-londons-insurance-brokerage-infrastructure","Servca","A bespoke Broker Management System that optimised processes and enhanced service delivery for a leading Lloyd's of London broker.","Software","Broker management that passed a Lloyd's regulatory audit.","Lloyd's regulatory audit",{"root":892},{"type":107,"format":108,"indent":109,"version":4,"direction":110,"children":893},[894,898],{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":895},[896],{"type":116,"text":897,"format":109,"style":108,"mode":118,"detail":109,"version":4},"Servca is a Lloyd's of London broker handling complex, high-value insurance. When we started working with them, their operations ran on spreadsheets, email threads, and institutional knowledge. Quotes lived in one place, invoices in another, and commission tracking required manual reconciliation across multiple sources.",{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":899},[900],{"type":116,"text":901,"format":109,"style":108,"mode":118,"detail":109,"version":4},"This created two problems. First, the team spent hours on admin that should have been automated. Second, and more seriously, the lack of audit trails put them at risk during FCA compliance reviews. They needed a system that could track every document version, enforce CASS5 requirements, and give the finance team a clear view of money in and money out.",{"root":903},{"type":107,"format":108,"indent":109,"version":4,"direction":110,"children":904},[905,909,913],{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":906},[907],{"type":116,"text":908,"format":109,"style":108,"mode":118,"detail":109,"version":4},"Stratify is a broker management system built specifically for Servca's workflow. It handles the full lifecycle of a policy: from initial quote through to invoicing, renewals, and refunds. Every document is versioned and timestamped, and the finance team can generate CASS5-compliant reports without pulling data from multiple sources.",{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":910},[911],{"type":116,"text":912,"format":109,"style":108,"mode":118,"detail":109,"version":4},"We started by shadowing each team: brokers, technicians, finance, and management. From those interviews, we mapped out four distinct user roles with different needs. Brokers needed speed. Finance needed audit trails. Management needed reporting. The system architecture reflected these differences rather than forcing everyone into the same interface.",{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":914},[915],{"type":116,"text":916,"format":109,"style":108,"mode":118,"detail":109,"version":4},"We built the core policy and invoicing functionality first, then layered in integrations: Algolia for search, Power BI for reporting, PDF Monkey for document generation, and HubSpot for CRM sync. Each integration was chosen because it solved a specific problem better than we could have built in-house.",{"root":918},{"type":107,"format":108,"indent":109,"version":4,"direction":110,"children":919},[920,924],{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":921},[922],{"type":116,"text":923,"format":109,"style":108,"mode":118,"detail":109,"version":4},"Servca passed their MAZARs regulatory audit with the new system in place. The auditors could trace any transaction from quote to payment, with full version history and timestamps.",{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":925},[926],{"type":116,"text":927,"format":109,"style":108,"mode":118,"detail":109,"version":4},"The finance team no longer reconciles commission data manually. Brokers spend less time on admin and more time on client work. And because everything flows through one system, management can see pipeline, revenue, and compliance status without requesting reports from three different people.",{"id":929,"alt":930,"updatedAt":931,"createdAt":931,"url":932,"thumbnailURL":933,"filename":934,"mimeType":14,"filesize":935,"width":208,"height":209,"focalX":18,"focalY":18,"sizes":936},8,"Stratify insurance brokerage dashboard","2026-07-01T22:42:32.793Z","\u002Fapi\u002Fmedia\u002Ffile\u002Fstratify-1.jpg","\u002Fapi\u002Fmedia\u002Ffile\u002Fstratify-1-400x300.jpg","stratify-1.jpg",3704371,{"thumbnail":937,"card":940,"hero":944},{"url":933,"width":21,"height":22,"mimeType":14,"filesize":938,"filename":939},19773,"stratify-1-400x300.jpg",{"url":941,"width":27,"height":28,"mimeType":14,"filesize":942,"filename":943},"\u002Fapi\u002Fmedia\u002Ffile\u002Fstratify-1-768x512.jpg",47487,"stratify-1-768x512.jpg",{"url":945,"width":220,"height":221,"mimeType":14,"filesize":946,"filename":947},"\u002Fapi\u002Fmedia\u002Ffile\u002Fstratify-1-1920x1080.jpg",176344,"stratify-1-1920x1080.jpg",[949,951],{"id":950,"title":95},"6a6a219df6e7fb50120069f4",{"id":952,"title":87},"6a6a219df6e7fb50120069f5","2026-07-30T14:08:20.846Z","2026-07-29T15:51:57.781Z",{"id":4,"title":956,"slug":957,"client":958,"summary":959,"cardTag":960,"outcomeLine":961,"outcomeEmphasis":962,"problem":963,"solution":974,"result":989,"year":6,"featuredImage":1000,"services":1020,"metaTitle":6,"metaDescription":6,"ogImage":6,"updatedAt":1027,"createdAt":1028},"Empowering landlords with seamless online insurance","empowering-landlords-with-seamless-online-insurance","Rentsurance","Rentsurance aimed to transform the landlord insurance purchasing process. Here is how Baseops facilitated this journey.","Web app","Landlords buy cover outside office hours; the system runs unattended.","outside office hours",{"root":964},{"type":107,"format":108,"indent":109,"version":4,"direction":110,"children":965},[966,970],{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":967},[968],{"type":116,"text":969,"format":109,"style":108,"mode":118,"detail":109,"version":4},"Rentsurance sold landlord insurance through a patchwork of systems: one for quotes, another for payments, a third for policy documents. Landlords had to call or email to complete purchases, and the operations team spent hours manually reconciling data across platforms.",{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":971},[972],{"type":116,"text":973,"format":109,"style":108,"mode":118,"detail":109,"version":4},"The company needed a single system where landlords could get a quote, pay, and manage their policy without picking up the phone.",{"root":975},{"type":107,"format":108,"indent":109,"version":4,"direction":110,"children":976},[977,981,985],{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":978},[979],{"type":116,"text":980,"format":109,"style":108,"mode":118,"detail":109,"version":4},"Dwello is a self-service portal that takes landlords from initial quote to active policy in a single session. They answer a series of questions about their property, receive a price, pay by card, and download their documents immediately.",{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":982},[983],{"type":116,"text":984,"format":109,"style":108,"mode":118,"detail":109,"version":4},"Behind the scenes, the platform handles payment processing through Stripe, generates policy documentation automatically, and gives the Rentsurance team a dashboard to manage customers without the manual data entry.",{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":986},[987],{"type":116,"text":988,"format":109,"style":108,"mode":118,"detail":109,"version":4},"We started by mapping the existing customer journey, identifying where landlords dropped off or needed support. The quoting process alone required too many fields, and users frequently abandoned forms mid-way. From there, we designed a simplified quote flow that asks only what is necessary upfront, deferring secondary questions until after the user has seen a price. Development ran in parallel with design: we integrated Stripe early to validate the payment flow, then built out the policy management features in phases.",{"root":990},{"type":107,"format":108,"indent":109,"version":4,"direction":110,"children":991},[992,996],{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":993},[994],{"type":116,"text":995,"format":109,"style":108,"mode":118,"detail":109,"version":4},"Dwello replaced a manual, phone-dependent process with one that runs largely unattended. Landlords can now purchase cover outside office hours, and the operations team no longer spends time on data entry that the system handles automatically.",{"type":113,"version":4,"format":108,"indent":109,"direction":110,"textFormat":109,"children":997},[998],{"type":116,"text":999,"format":109,"style":108,"mode":118,"detail":109,"version":4},"Our biggest gains came from reducing the friction in the quote form. Asking fewer questions upfront and deferring the rest made a measurable difference to completion rates. Integrating Stripe early also paid off, as payment is where many e-commerce projects stumble at launch.",{"id":1001,"alt":1002,"updatedAt":1003,"createdAt":1003,"url":1004,"thumbnailURL":1005,"filename":1006,"mimeType":365,"filesize":1007,"width":208,"height":209,"focalX":18,"focalY":18,"sizes":1008},7,"Dwello landlord insurance platform","2026-07-01T22:42:32.638Z","\u002Fapi\u002Fmedia\u002Ffile\u002Fdwello-1%402x.png","\u002Fapi\u002Fmedia\u002Ffile\u002Fdwello-1%402x-400x300.png","dwello-1@2x.png",8493166,{"thumbnail":1009,"card":1012,"hero":1016},{"url":1005,"width":21,"height":22,"mimeType":365,"filesize":1010,"filename":1011},239875,"dwello-1@2x-400x300.png",{"url":1013,"width":27,"height":28,"mimeType":365,"filesize":1014,"filename":1015},"\u002Fapi\u002Fmedia\u002Ffile\u002Fdwello-1%402x-768x512.png",739420,"dwello-1@2x-768x512.png",{"url":1017,"width":220,"height":221,"mimeType":365,"filesize":1018,"filename":1019},"\u002Fapi\u002Fmedia\u002Ffile\u002Fdwello-1%402x-1920x1080.png",3695344,"dwello-1@2x-1920x1080.png",[1021,1023,1025],{"id":1022,"title":87},"6a6a219df6e7fb50120069f1",{"id":1024,"title":79},"6a6a219df6e7fb50120069f2",{"id":1026,"title":95},"6a6a219df6e7fb50120069f3","2026-07-30T14:08:20.853Z","2026-07-29T15:51:57.779Z"]