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By continuing to use this site, you consent to our use of cookies.","\u002Fprivacy",[73,77,81,85,89,93],{"id":74,"label":75,"url":76},"6a6a219df6e7fb5012006a1e","Branding & Graphic Design","\u002Fservices\u002Fbranding-graphic-design",{"id":78,"label":79,"url":80},"6a6a219df6e7fb5012006a1f","Web Development","\u002Fservices\u002Fweb-development",{"id":82,"label":83,"url":84},"6a6a219df6e7fb5012006a20","Marketing Automation","\u002Fservices\u002Fmarketing-automation",{"id":86,"label":87,"url":88},"6a6a219df6e7fb5012006a21","UX\u002FUI Design","\u002Fservices\u002Fux-ui-design",{"id":90,"label":91,"url":92},"6a6a219df6e7fb5012006a22","AI Agents & Chatbots","\u002Fservices\u002Fai-agents-chatbots",{"id":94,"label":95,"url":96},"6a6a219df6e7fb5012006a23","Software & MVP Development","\u002Fservices\u002Fsoftware-mvp-development","2026-07-29T15:51:57.823Z","2026-06-12T01:00:26.571Z","site-settings",{"docs":101,"hasNextPage":399,"hasPrevPage":399,"limit":400,"nextPage":6,"page":4,"pagingCounter":4,"prevPage":6,"totalDocs":332,"totalPages":4},[102,188,261,331],{"id":4,"title":103,"slug":104,"client":105,"summary":106,"cardTag":107,"outcomeLine":108,"outcomeEmphasis":109,"problem":110,"solution":128,"result":143,"year":6,"featuredImage":154,"services":179,"metaTitle":6,"metaDescription":6,"ogImage":6,"updatedAt":186,"createdAt":187},"Empowering landlords with seamless online insurance","empowering-landlords-with-seamless-online-insurance","Rentsurance","Rentsurance aimed to transform the landlord insurance purchasing process. Here is how Baseops facilitated this journey.","Web app","Landlords buy cover outside office hours; the system runs unattended.","outside office hours",{"root":111},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":116},"root","",0,"ltr",[117,124],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":119},"paragraph",[120],{"type":121,"text":122,"format":114,"style":113,"mode":123,"detail":114,"version":4},"text","Rentsurance sold landlord insurance through a patchwork of systems: one for quotes, another for payments, a third for policy documents. Landlords had to call or email to complete purchases, and the operations team spent hours manually reconciling data across platforms.","normal",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":125},[126],{"type":121,"text":127,"format":114,"style":113,"mode":123,"detail":114,"version":4},"The company needed a single system where landlords could get a quote, pay, and manage their policy without picking up the phone.",{"root":129},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":130},[131,135,139],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":132},[133],{"type":121,"text":134,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Dwello is a self-service portal that takes landlords from initial quote to active policy in a single session. They answer a series of questions about their property, receive a price, pay by card, and download their documents immediately.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":136},[137],{"type":121,"text":138,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Behind the scenes, the platform handles payment processing through Stripe, generates policy documentation automatically, and gives the Rentsurance team a dashboard to manage customers without the manual data entry.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":140},[141],{"type":121,"text":142,"format":114,"style":113,"mode":123,"detail":114,"version":4},"We started by mapping the existing customer journey, identifying where landlords dropped off or needed support. The quoting process alone required too many fields, and users frequently abandoned forms mid-way. From there, we designed a simplified quote flow that asks only what is necessary upfront, deferring secondary questions until after the user has seen a price. Development ran in parallel with design: we integrated Stripe early to validate the payment flow, then built out the policy management features in phases.",{"root":144},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":145},[146,150],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":147},[148],{"type":121,"text":149,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Dwello replaced a manual, phone-dependent process with one that runs largely unattended. Landlords can now purchase cover outside office hours, and the operations team no longer spends time on data entry that the system handles automatically.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":151},[152],{"type":121,"text":153,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Our biggest gains came from reducing the friction in the quote form. Asking fewer questions upfront and deferring the rest made a measurable difference to completion rates. Integrating Stripe early also paid off, as payment is where many e-commerce projects stumble at launch.",{"id":155,"alt":156,"updatedAt":157,"createdAt":157,"url":158,"thumbnailURL":159,"filename":160,"mimeType":161,"filesize":162,"width":163,"height":164,"focalX":18,"focalY":18,"sizes":165},7,"Dwello landlord insurance platform","2026-07-01T22:42:32.638Z","\u002Fapi\u002Fmedia\u002Ffile\u002Fdwello-1%402x.png","\u002Fapi\u002Fmedia\u002Ffile\u002Fdwello-1%402x-400x300.png","dwello-1@2x.png","image\u002Fpng",8493166,3456,2234,{"thumbnail":166,"card":169,"hero":173},{"url":159,"width":21,"height":22,"mimeType":161,"filesize":167,"filename":168},239875,"dwello-1@2x-400x300.png",{"url":170,"width":27,"height":28,"mimeType":161,"filesize":171,"filename":172},"\u002Fapi\u002Fmedia\u002Ffile\u002Fdwello-1%402x-768x512.png",739420,"dwello-1@2x-768x512.png",{"url":174,"width":175,"height":176,"mimeType":161,"filesize":177,"filename":178},"\u002Fapi\u002Fmedia\u002Ffile\u002Fdwello-1%402x-1920x1080.png",1920,1080,3695344,"dwello-1@2x-1920x1080.png",[180,182,184],{"id":181,"title":87},"6a6a219df6e7fb50120069f1",{"id":183,"title":79},"6a6a219df6e7fb50120069f2",{"id":185,"title":95},"6a6a219df6e7fb50120069f3","2026-07-30T14:08:20.853Z","2026-07-29T15:51:57.779Z",{"id":189,"title":190,"slug":191,"client":192,"summary":193,"cardTag":194,"outcomeLine":195,"outcomeEmphasis":196,"problem":197,"solution":208,"result":223,"year":6,"featuredImage":234,"services":254,"metaTitle":6,"metaDescription":6,"ogImage":6,"updatedAt":259,"createdAt":260},2,"Modernising London's insurance brokerage infrastructure","modernising-londons-insurance-brokerage-infrastructure","Servca","A bespoke Broker Management System that optimised processes and enhanced service delivery for a leading Lloyd's of London broker.","Software","Broker management that passed a Lloyd's regulatory audit.","Lloyd's regulatory audit",{"root":198},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":199},[200,204],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":201},[202],{"type":121,"text":203,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Servca is a Lloyd's of London broker handling complex, high-value insurance. When we started working with them, their operations ran on spreadsheets, email threads, and institutional knowledge. Quotes lived in one place, invoices in another, and commission tracking required manual reconciliation across multiple sources.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":205},[206],{"type":121,"text":207,"format":114,"style":113,"mode":123,"detail":114,"version":4},"This created two problems. First, the team spent hours on admin that should have been automated. Second, and more seriously, the lack of audit trails put them at risk during FCA compliance reviews. They needed a system that could track every document version, enforce CASS5 requirements, and give the finance team a clear view of money in and money out.",{"root":209},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":210},[211,215,219],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":212},[213],{"type":121,"text":214,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Stratify is a broker management system built specifically for Servca's workflow. It handles the full lifecycle of a policy: from initial quote through to invoicing, renewals, and refunds. Every document is versioned and timestamped, and the finance team can generate CASS5-compliant reports without pulling data from multiple sources.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":216},[217],{"type":121,"text":218,"format":114,"style":113,"mode":123,"detail":114,"version":4},"We started by shadowing each team: brokers, technicians, finance, and management. From those interviews, we mapped out four distinct user roles with different needs. Brokers needed speed. Finance needed audit trails. Management needed reporting. The system architecture reflected these differences rather than forcing everyone into the same interface.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":220},[221],{"type":121,"text":222,"format":114,"style":113,"mode":123,"detail":114,"version":4},"We built the core policy and invoicing functionality first, then layered in integrations: Algolia for search, Power BI for reporting, PDF Monkey for document generation, and HubSpot for CRM sync. Each integration was chosen because it solved a specific problem better than we could have built in-house.",{"root":224},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":225},[226,230],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":227},[228],{"type":121,"text":229,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Servca passed their MAZARs regulatory audit with the new system in place. The auditors could trace any transaction from quote to payment, with full version history and timestamps.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":231},[232],{"type":121,"text":233,"format":114,"style":113,"mode":123,"detail":114,"version":4},"The finance team no longer reconciles commission data manually. Brokers spend less time on admin and more time on client work. And because everything flows through one system, management can see pipeline, revenue, and compliance status without requesting reports from three different people.",{"id":235,"alt":236,"updatedAt":237,"createdAt":237,"url":238,"thumbnailURL":239,"filename":240,"mimeType":14,"filesize":241,"width":163,"height":164,"focalX":18,"focalY":18,"sizes":242},8,"Stratify insurance brokerage dashboard","2026-07-01T22:42:32.793Z","\u002Fapi\u002Fmedia\u002Ffile\u002Fstratify-1.jpg","\u002Fapi\u002Fmedia\u002Ffile\u002Fstratify-1-400x300.jpg","stratify-1.jpg",3704371,{"thumbnail":243,"card":246,"hero":250},{"url":239,"width":21,"height":22,"mimeType":14,"filesize":244,"filename":245},19773,"stratify-1-400x300.jpg",{"url":247,"width":27,"height":28,"mimeType":14,"filesize":248,"filename":249},"\u002Fapi\u002Fmedia\u002Ffile\u002Fstratify-1-768x512.jpg",47487,"stratify-1-768x512.jpg",{"url":251,"width":175,"height":176,"mimeType":14,"filesize":252,"filename":253},"\u002Fapi\u002Fmedia\u002Ffile\u002Fstratify-1-1920x1080.jpg",176344,"stratify-1-1920x1080.jpg",[255,257],{"id":256,"title":95},"6a6a219df6e7fb50120069f4",{"id":258,"title":87},"6a6a219df6e7fb50120069f5","2026-07-30T14:08:20.846Z","2026-07-29T15:51:57.781Z",{"id":262,"title":263,"slug":264,"client":265,"summary":266,"cardTag":267,"outcomeLine":268,"outcomeEmphasis":269,"problem":270,"solution":281,"result":292,"year":303,"featuredImage":304,"services":324,"metaTitle":6,"metaDescription":6,"ogImage":6,"updatedAt":329,"createdAt":330},3,"Pivoting live events to virtual experiences during a global pandemic","pivoting-live-events-to-virtual-experiences-during-a-global-pandemic","Climate Action","Transforming physical gatherings into engaging digital experiences, ensuring business continuity during unprecedented challenges.","Virtual events","Multiple global events taken virtual across 2020–21.","Multiple global events",{"root":271},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":272},[273,277],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":274},[275],{"type":121,"text":276,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Climate Action runs large-scale sustainability events, bringing together government officials, corporate leaders, and NGOs. When the pandemic made in-person gatherings impossible, they needed to move online quickly.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":278},[279],{"type":121,"text":280,"format":114,"style":113,"mode":123,"detail":114,"version":4},"The challenge wasn't just streaming video. Their events depend on networking, Q&A sessions, and sponsor visibility. A basic webinar tool wouldn't replicate what made their conferences valuable. They needed a platform that felt like an event, not a video call.",{"root":282},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":283},[284,288],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":285},[286],{"type":121,"text":287,"format":114,"style":113,"mode":123,"detail":114,"version":4},"CAVE is a virtual events platform designed around how Climate Action's conferences actually work. Attendees can watch live sessions, ask questions, browse sponsor booths, and connect with other participants, all within a single interface. The platform matches Climate Action's existing brand, so the experience feels like an extension of their physical events rather than a generic streaming tool.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":289},[290],{"type":121,"text":291,"format":114,"style":113,"mode":123,"detail":114,"version":4},"We started by looking at what other virtual event platforms were doing, and where they fell short. Most treated events as passive viewing experiences. Climate Action needed something more interactive. We mapped out the attendee journey: registration, joining sessions, asking questions, visiting sponsor areas, and networking. Working closely with the React developers meant we caught technical constraints early rather than redesigning later.",{"root":293},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":294},[295,299],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":296},[297],{"type":121,"text":298,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Climate Action ran multiple global events on the platform during 2020 and 2021. Attendees from government, corporate, and NGO sectors joined from different time zones without technical issues becoming a barrier.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":300},[301],{"type":121,"text":302,"format":114,"style":113,"mode":123,"detail":114,"version":4},"The sponsors, who pay for visibility at these events, had dedicated virtual spaces that replicated what they would expect from a physical conference booth.","2020-2021",{"id":305,"alt":306,"updatedAt":307,"createdAt":307,"url":308,"thumbnailURL":309,"filename":310,"mimeType":14,"filesize":311,"width":163,"height":164,"focalX":18,"focalY":18,"sizes":312},6,"Software and MVP development","2026-07-01T22:42:32.192Z","\u002Fapi\u002Fmedia\u002Ffile\u002Fsoftware-mvp%402x.jpg","\u002Fapi\u002Fmedia\u002Ffile\u002Fsoftware-mvp%402x-400x300.jpg","software-mvp@2x.jpg",1624481,{"thumbnail":313,"card":316,"hero":320},{"url":309,"width":21,"height":22,"mimeType":14,"filesize":314,"filename":315},16992,"software-mvp@2x-400x300.jpg",{"url":317,"width":27,"height":28,"mimeType":14,"filesize":318,"filename":319},"\u002Fapi\u002Fmedia\u002Ffile\u002Fsoftware-mvp%402x-768x512.jpg",41413,"software-mvp@2x-768x512.jpg",{"url":321,"width":175,"height":176,"mimeType":14,"filesize":322,"filename":323},"\u002Fapi\u002Fmedia\u002Ffile\u002Fsoftware-mvp%402x-1920x1080.jpg",146845,"software-mvp@2x-1920x1080.jpg",[325,327],{"id":326,"title":87},"6a6a219df6e7fb50120069f6",{"id":328,"title":95},"6a6a219df6e7fb50120069f7","2026-07-30T14:08:20.839Z","2026-07-29T15:51:57.785Z",{"id":332,"title":333,"slug":334,"client":335,"summary":336,"cardTag":337,"outcomeLine":338,"outcomeEmphasis":339,"problem":340,"solution":351,"result":362,"year":6,"featuredImage":373,"services":392,"metaTitle":6,"metaDescription":6,"ogImage":6,"updatedAt":397,"createdAt":398},4,"Streamlining API connections for efficient event management","streamlining-api-connections-for-efficient-event-management","Innovation Zero","We simplified how Innovation Zero managed its connections with third-party vendors, eliminating hours of manual work.","Automation","Attendee data flows between systems automatically.","automatically",{"root":341},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":342},[343,347],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":344},[345],{"type":121,"text":346,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Innovation Zero runs large industry events with thousands of attendees. Their visitor data lived in four different places: the event app, the website, the registration provider, and the CRM. None of these systems talked to each other.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":348},[349],{"type":121,"text":350,"format":114,"style":113,"mode":123,"detail":114,"version":4},"Before each event, the team manually exported CSVs from one system and imported them into another. It was slow, error-prone, and meant attendee data was often out of date by the time anyone looked at it.",{"root":352},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":353},[354,358],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":355},[356],{"type":121,"text":357,"format":114,"style":113,"mode":123,"detail":114,"version":4},"IZAPI is a central data hub that keeps all four systems in sync automatically. When someone registers on the website, their details appear in the event app and CRM within seconds. No exports, no imports, no manual reconciliation.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":359},[360],{"type":121,"text":361,"format":114,"style":113,"mode":123,"detail":114,"version":4},"The system runs on Firebase with Google Cloud Functions handling the data transformations between platforms. We started by mapping what data each system needed and in what format, then connected each platform one at a time. Testing happened against real data to catch edge cases before going live, since getting this wrong during an event would have been costly.",{"root":363},{"type":112,"format":113,"indent":114,"version":4,"direction":115,"children":364},[365,369],{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":366},[367],{"type":121,"text":368,"format":114,"style":113,"mode":123,"detail":114,"version":4},"The team no longer spends hours before each event wrangling spreadsheets. Attendee data flows between systems automatically, and everyone works from the same up-to-date information.",{"type":118,"version":4,"format":113,"indent":114,"direction":115,"textFormat":114,"children":370},[371],{"type":121,"text":372,"format":114,"style":113,"mode":123,"detail":114,"version":4},"The system has run across multiple events without manual intervention.",{"id":262,"alt":374,"updatedAt":375,"createdAt":375,"url":376,"thumbnailURL":377,"filename":378,"mimeType":14,"filesize":379,"width":163,"height":164,"focalX":18,"focalY":18,"sizes":380},"Marketing automation","2026-07-01T22:42:31.494Z","\u002Fapi\u002Fmedia\u002Ffile\u002Fmarketing-automation%402x.jpg","\u002Fapi\u002Fmedia\u002Ffile\u002Fmarketing-automation%402x-400x300.jpg","marketing-automation@2x.jpg",1856828,{"thumbnail":381,"card":384,"hero":388},{"url":377,"width":21,"height":22,"mimeType":14,"filesize":382,"filename":383},11445,"marketing-automation@2x-400x300.jpg",{"url":385,"width":27,"height":28,"mimeType":14,"filesize":386,"filename":387},"\u002Fapi\u002Fmedia\u002Ffile\u002Fmarketing-automation%402x-768x512.jpg",25343,"marketing-automation@2x-768x512.jpg",{"url":389,"width":175,"height":176,"mimeType":14,"filesize":390,"filename":391},"\u002Fapi\u002Fmedia\u002Ffile\u002Fmarketing-automation%402x-1920x1080.jpg",81470,"marketing-automation@2x-1920x1080.jpg",[393,395],{"id":394,"title":83},"6a6a219df6e7fb50120069f8",{"id":396,"title":95},"6a6a219df6e7fb50120069f9","2026-07-30T14:08:20.832Z","2026-07-29T15:51:57.787Z",false,20]